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- home > Supply > Wu Honghui "to benchmark school services - by moving services to enhance the competitiveness of enterprises." Starting April 10
Wu Honghui "to benchmark school services - by moving services to enhance the competitiveness of enterprises." Starting April 10
Information Name: | Wu Honghui "to benchmark school services - by moving services to enhance the competitiveness of enterprises." Starting April 10 |
Published: | 2015-03-30 |
Validity: | 360 |
Specifications: | |
Quantity: | 4999.00 |
Price Description: | |
Detailed Product Description: | Open Course details Starting time: at 09:00 on April 10, 2015 (Registration of) End time: at 16:30 on April 10 2015 Course price: Non-member price 1800 / person, you need to purchase a membership package learning cards enjoy more preferential instructor: Wu Honghui lecturer Introduction Starting Location: Hangzhou Wenyuan Hotel Hangzhou eighth floor multi-purpose hall (Wenhui Road 108) Click to view Course categories: Marketing Strategy - Marketing Strategy Suitable marketing, customer service courses When the long day course proceeds through an interactive customer service experience to share, to help improve the service: 1, the service concept and service details from two angles grasp way to create customers moving, understanding the nature of customer loyalty, know how to cultivate their own businesses 2 loyal customers, understanding customer expectations of the causes and laws, to grasp the method according to the desired design services. Master refuse unreasonable expectations of customers and transformation methods, find inspiration and innovative services customers expect from 3, to improve the quality of service to understand the crucial moment, allowing customers to experience the enterprise in contact with the perfect quality of service. For the quality of the service discovery and improvement methods. 4, to understand customer complaints and complaints attributed to master customer behavior factors in customer complaints in allow customers to become loyal customers. Course Outline Lecture: service innovation to enhance the competitiveness of enterprises from the service characteristics of innovation difficulty understanding service innovation ※ starting point where service innovation come Haier upgrade service model innovation ※ Vanke, China Merchants Bank Road to create social service brand reputation ※ efficient method of forming a second Haier service brand speaks: customer satisfaction, customer perception of service management and methods of the two dimensions ※ a letter of thanks to customer satisfaction Disney's four key elements to enhance the customer's generous heart failure ※ seabed Red Door soup fishing experiences with customer guidance and education can not be ignored McDonald's consumer education ※ ※ where Shenzhen Airlines flight delays education ※ double eleven next year you can sell 80 billion Third Lecture: Benchmarking Enterprise Loyalty shape again Customer loyalty is not necessarily a supermarket loyalty cards ※ embarrassing how to build customer trust and stable emotional quality of service standard workflow ※ courier service can not perform the work face value remedy mistakes ※ Sina Jurisprudence incident response: wrong business more How to create a reliable contacts ※ customers moved in hotel properties "Rise surprise" service ※ Vanke foot city's "Scream" how to make a personalized service services into working standards Fourth Lecture: service process design and customer experience design from the customer perspective ※ workflow process design service catering industry to find the customer experience customer service MOT ※ IKEA peak experience analysis to create a memorable experience peak Product Design Course Details To specialized information: http: //www.hztbc.com/public/info_1482 .html era of our learning card http://www.hztbc.com/public/study_card.php times our 2015 open class schedule table http://www.hztbc.com/public/lesson_2015.html |
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You are the 12280 visitor
Copyright © GuangDong ICP No. 10089450, Hangzhou Guanghua Education Development Co., Ltd. All rights reserved.
Technical support: ShenZhen AllWays Technology Development Co., Ltd.
AllSources Network's Disclaimer: The legitimacy of the enterprise information does not undertake any guarantee responsibility